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Guide

WhatsApp AI Chatbot for Restaurants and F&BAnswer menu, hours and booking questions instantly

Restaurant WhatsApp messages come in at the busiest moments, and most of them ask the same things. An AI chatbot answers them instantly so your staff can focus on the guests in front of them.

The questions that fill your inbox

  • What is on the menu, and what are the prices?
  • What time do you open and close, and where are you?
  • Can I book a table or a time slot?
  • Are there any promotions or events this week?

How the AI Salesman helps

  • Instant answers, 24/7 – including after closing time, so customers are not left waiting until tomorrow.
  • Your menu as training material – upload your menu as a PDF or image so the AI can read it and answer from it.
  • Multiple languages – reply in the language the customer writes in, useful for a multilingual customer base.
  • Bookings and reminders – schedule appointments and send reminders, with Google Calendar AI on Standard and Premium plans.
  • Promotions and events – Event Listing on Standard and Premium plans.
  • Customers send photos or voice notes – the AI can read and interpret images and voice messages.

Keep the personal touch

Set rules and scripts so the AI speaks in your brand’s tone, and use tags to pause AI replies when your team steps in. Boss alerts notify you when something needs attention, such as a complaint or a large booking.

What to put in your AI’s knowledge

  • Full menu with prices and photos, as PDF or images.
  • Opening hours, including public holidays and special days.
  • Address, parking and how to find you.
  • Booking rules: group size, deposits, time limits.
  • Dietary information you want to share, such as vegetarian options.
  • Delivery or pre-order options and links.
  • Current promotions and events.

A busy-hour scenario

It is 7 pm on a Friday and your team is serving a full house. Ten customers message at once asking about tables, the menu and parking. The AI replies to each within seconds, collects booking details, and notifies you only about the cases that need a decision. No message waits until the rush is over.

Handling complaints and special requests

Set a rule to pass complaints, allergy questions and special requests to your team, with a boss alert. Once someone replies personally, stop the AI for that conversation using a tag.

Compare plans by number of WhatsApp channels, or see how replies look in the live demo.

FAQ

Frequently Asked Questions

Can the AI read my menu?+
Yes. You can upload PDFs and images as part of the AI training so it can understand and respond based on your content.
Does it work in different languages?+
Yes, DREAMZTRACK AI chatbots support multiple languages.
Can it handle bookings?+
It can schedule appointments and send reminders, with Google Calendar AI on Standard and Premium plans.
What should I do about allergy or dietary questions?+
Only share information you are sure about, and set a rule to hand these questions to a team member.