What the AI can reply to
- Customer enquiries – prices, availability, how things work, opening details.
- Product recommendations – suggests suitable products based on what the customer asks.
- Appointments – schedules appointments and reminders, with Google Calendar AI on Standard and Premium plans.
- Order tracking and transactions – helps customers follow up an order and can assist with processing transactions.
- Voice messages and images – the AI can read and interpret both, and supports sending and receiving images depending on the integration.
- Multiple languages – replies in the language the customer uses.
How you control what it says
You are not locked into generic answers. You can add rules, training data or predefined scripts, and adjust at the backend how the AI interprets specific questions or situations. The AI Salesman can also learn from PDF files and images that you upload as training material (use files that contain only the content you want customers to see).
Tools that work around each reply
- AI Tagging labels conversations so you can sort leads.
- AI Follow Up helps make sure an enquiry is not forgotten.
- AI Boss Alert notifies you when something needs attention.
- AI Keyword Workflow triggers set replies for chosen keywords.
- Reply control lets you stop AI replies, or keyword replies, for conversations carrying selected tags, for example when a person takes over.
What if the AI does not answer the way I want?
Tips for writing good rules and scripts
- Start with your top 20 questions. Look through your past chats and write down what customers ask most.
- Keep answers short and clear. People read WhatsApp on a phone; two or three lines is usually enough.
- State what the AI should not answer. For example, special quotes or refunds can be handed to a person.
- Use your brand voice. Friendly and polite works for most Malaysian businesses; add your own phrases and greetings.
- Include the details that change. Opening hours, promotions and prices should be kept up to date.
A first-week checklist
- Day 1–2: upload your FAQs, product details, and PDFs or images.
- Day 3: test with real questions from your past chats, including awkward ones.
- Day 4–5: read the first real conversations and fix any answers you do not like.
- Day 6–7: set tags and follow-ups, and decide when the AI should hand over to your team.
What to hand over to a person
Complaints, special requests, negotiations and anything sensitive are usually best handled by your team. Use boss alerts to be told, and stop AI replies for conversations with chosen tags once someone steps in.
Adjust the rules, training data or scripts, and our team is on standby to guide you through it. Plans include an exclusive WhatsApp group for quick support. See the AI Salesman page for a live chat demo and the pricing for what each plan includes.